Last updated: 28 September 2026
Your callback details are used to respond to your request and coordinate the service you ask about. You can contact us at info@rocustomersupport.in with privacy questions or requests.
1. Who this policy covers
This policy applies to rocustomersupport.in, operated under the name RO Customer Support for water purifier service enquiries in Hyderabad. It describes this website’s data handling; it does not cover a manufacturer’s website or any unrelated service.
2. Information we collect
When you submit the callback form, you provide your name, mobile number, email address, full location / address, selected service and consent to be contacted. If you call or email us, we receive the information you choose to share during that enquiry.
The website uses a temporary session identifier, a security token and submission timing to protect the form and display its status. Hosting and email services may record technical information such as IP addresses, request times, browser details and delivery logs as part of normal operation and security.
Please do not submit payment card details, identity documents, passwords or other sensitive information through the callback form.
3. How information is used
- To respond to your callback request and discuss your water purifier needs.
- To confirm your locality, service availability, charges and visit arrangements.
- To handle follow-up questions, feedback or service concerns.
- To protect the form, diagnose delivery issues and prevent misuse.
Submitting the form gives permission to contact you about that enquiry. It is not consent to unrelated advertising campaigns. If you no longer want a callback, tell us by phone or email.
4. Email delivery and service coordination
Form enquiries are sent to info@rocustomersupport.in. The website does not maintain a separate customer account or lead database. Enquiry details may remain in the business mailbox and records needed to handle your request.
Information is accessible to the people handling your enquiry and to hosting or email providers as required to operate these services. If a service visit is arranged, relevant contact, location and service details may be shared with the person carrying out that visit. We do not sell callback-form information.
5. Cookies and third-party services
This website uses an essential session cookie for form security and submission status. Disabling this cookie may prevent the callback form from working. You can still contact us directly by phone or email.
The supplied website does not include advertising trackers, analytics scripts or social-media tracking pixels. Its fonts and images are served from this website. Clicking a phone or email link opens your chosen application, which is governed by that application’s own privacy practices.
6. Retention and security
Enquiry information is kept only for as long as reasonably needed to respond, coordinate the requested service, address related issues and meet applicable recordkeeping obligations. You may ask us to review and delete information that is no longer needed. No fixed retention period is promised for all types of business records.
The form uses input validation, a security token and basic submission controls. No internet transmission or storage system can be guaranteed completely secure. Avoid sending unnecessary personal information.
7. Your choices and privacy requests
You can request access to or correction of the information you provided, ask for deletion where applicable, withdraw permission for further enquiry contact, or raise a privacy concern. Email info@rocustomersupport.in or call 08069641127.
Provide enough information for us to identify the enquiry. We may need to verify that a request comes from the person concerned before disclosing or changing personal information. Withdrawing contact permission may mean we cannot complete the callback or service arrangement. Nothing in this policy limits rights available under applicable law.
8. Children’s information
Service requests should be submitted by an adult. We do not intend to collect children’s personal information through this form. If you believe a child has submitted information, contact us so we can review and remove it as appropriate.
9. Updates and contact
We may update this policy when the website or its data practices change. The date above identifies the current version. For privacy questions, contact RO Customer Support, Hyderabad, Telangana, at info@rocustomersupport.in or 08069641127.